Terms of service

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Tenbeargymwear.com
These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.

Placing Your Order

Pricing

All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Foreign customers

If your country is not listed, then we do not currently ship to that country. If this is the case, please send us a request and we will look into shipping to your country. Please do not place an order for an unlisted country without asking us first, as these incur us transaction fees for the payments you make. If you do this, then we will have to issue a refund, which will be minus the transaction fee incurred.

Payment

You may pay by any major credit card or debit card via PayPal.

Returns

If you need to return a product purchased from Ten Bears Gymwear then you have 7 working days to do so. The returned goods must be in a resalable condition with tags intact and unworn.

We do not accept size exchanges of any kind after 7 days

If the return is due to damaged or faulty items then a full refund (including shipping if not exchanging) will be given. See faulty items below

Postage is a none refundable part of the service, if you are exchanging items a repeat postage will be charged.

This returns policy does not affect your legal rights.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Ten Bears Gymwear to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address & garment. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before your order is shipped. You must contact us within 24 hours of placing your order to make any changes or to cancel.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 12pm GMT, and all orders paid for after this time will be processed the next working day.
Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover Ten Bears Gymwear. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

We do not guarantee that this web site will be compatible with all customers computers.

All images and content remain the property of Ten Bears Gymwear and may not be used without prior written consent. All written content of this site is copyright of Ten Bears Gymwear. All content submitted to us by users becomes the property ofTen Bears Gymwear should we decide to publish it. No portion of this site should be reproduced elsewhere without our written permission. That said, if third parties are interested in using any articles from this site, they may do so only with our permission, text to the effect that the article belongs to Ten Bears Gymwear and its authors and a link to tenbearsgymwear.com