Delivery/Returns/FAQ
Delivery charge within the UK is free for orders over £30, or £4.99 for orders under £30
Typically you should receive your order within 5-7 days.
Delivery
Shipping charges may be subject to change without notice.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.
Returns
If you need to return a product purchased from Ten Bears Gymwear then you have 7 working days to do so. The returned goods must be in a resalable condition with tags intact and unworn.
We do not accept size exchanges of any kind after 7 days of receipt.
If the return is due to damaged or faulty items then a full refund (including shipping if not exchanging) will be given.
Postage is a non refundable part of the service, if you are exchanging items a repeat postage will be charged.
This returns policy does not affect your legal rights.
Transit damage
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Washing instructions
- Wash at 30 degrees Celcius, inside out (the garments, not yourself)
- Do not tumble dry
- Do not iron over print